Frequently Asked Questions by Emergency Department Patients at Sky Ridge

1. What are your hours?

We are open seven days a week, 24 hours a day, 365 days a year.

2. When should I go to the Emergency Department?

Anyone who is in need of medical attention should go to the emergency department. There are times you should call an ambulance to receive preliminary medical attention while en-route to the hospital. For example, chest pain, stroke like symptoms (confusion, altered level of consciousness, etc.), seizure activity or any other significant illness or injury you should consider calling an ambulance.

3. Will I be examined by a physician?

All patients are seen either by an Emergency Department physician or a physician’s assistant (sometimes in conjunction with the ED Physician). Pediatric patients are examined by Pediatricians.

4. Who else will care for me during my hospital stay?

Our medical team is comprised of highly skilled nurses, technicians and therapists.

5. What if I do not have insurance or access to my insurance information?

Any and all patients will receive a medical screening exam regardless of their insurance status. For those patients who have insurance, but do not have access to their insurance information, we can arrange payment after their visit without causing delay in care.

6. Will I need to change into a gown?

We ask that patients in the Emergency Department change into a gown unless you are here for a minor injury or illness. This allows our team to properly assess you and offer the highest quality care.

7. How long will I have to wait?

Patients are seen according to their level of acuity (severity) rather than arrival time. There are times when some patients may have to wait while others are seen immediately. Please know that we will care for you as soon as possible. If your symptoms change or worsen during the course of your stay, please notify hospital staff.

8. What type of testing will be done?

We have access to the most advanced medical treatments and technologies including: diagnostic lab testing, advanced radiographic images, pharmaceutical agents, etc. Your test will depend upon your physician’s initial exam and diagnosis.

9. How long will my visit take?

It takes approximately two hours to receive diagnostic results from the time they were requested (ie, lab specimens, x-ray images) and approximately one to three hours to coordinate further treatment if you are to be admitted.

10. If I am discharged, how should I follow up?

All discharged patients receive referral information for their Primary Care Provider or Specialist. If you don’t have a primary physician, we are happy to offer you complimentary referrals. This information can be found on your discharge instructions. If your symptoms increase or worsen you should consider returning to the Emergency Department as your condition might have changed.

11. What should I do with my medication?

If you do not have a detailed list of your medications, please inform our staff of medications you are currently taking. If you have your medications with you, we will prepare a thorough medication list and ask that you take your medications home or we will secure them for you.

12. What if I get admitted?

The admission process might take a period of time as we want to ensure you are placed with the best healthcare team possible to further coordinate your medical treatment.

13. If admitted, will I be seen by my primary care provider?

Not necessarily. Some physicians use Hospitalists to see their patients while they are hospitalized. Please be assured that all pertinent information related to your visit will be provided to your primary care provider unless otherwise specified.

14. Can I keep my cell phone and other electronic devices?

Absolutely. However, we ask that you limit distraction when your healthcare team is interacting with you.